0330 057 6008
Privacy Policy
1. Who We Are
GLOW COMPLIANCE LIMITED (“we”, “us”, “our”) is a company registered in England and Wales (Company No. 17091371), with its registered address at 60 Newcastle Gardens PL5 4EZ, Plymouth. We provide PAT testing and electrical equipment testing services to businesses across Plymouth, Devon, and Cornwall.
We are the data controller for the personal data we collect in connection with our services and website. If you have any questions about this policy or how we handle your data, please contact us at:
2. What Personal Data We Collect
We collect and process the following categories of personal data:
| Category | Data Collected | How Collected |
| Contact details | Name, email address, phone number | Contact forms, email, phone calls, in person |
| Business information | Company name, job title, business address | Quotation requests, SOW completion, invoicing |
| Site and testing data | Site address, equipment asset lists, test results | On-site testing visits, PAT testing software |
| Website usage data | IP address, browser type, pages visited, time on site | Google Analytics cookies (see Cookie Policy) |
| Communications | Content of emails, enquiries, and correspondence | Direct communication via email or contact form |
3. How We Use Your Personal Data
We use your personal data for the following purposes and on the following legal bases under UK GDPR:
| Purpose | Details | Legal Basis |
| Providing our services | Carrying out PAT/EET testing, producing reports, issuing certificates | Contract performance |
| Invoicing and payment | Issuing invoices, chasing payments, maintaining financial records | Contract performance / Legal obligation |
| Responding to enquiries | Replying to contact form submissions, emails, and calls | Legitimate interests |
| Quotes and proposals | Preparing and issuing Statements of Work and quotations | Pre-contractual steps |
| Legal compliance | Meeting obligations under tax, health & safety, and other legislation | Legal obligation |
| Website analytics | Understanding how visitors use our website to improve it | Consent (cookies) |
4. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purpose it was collected, or as required by law:
| Data Type | Retention Period |
| Client records, invoices, and test reports | 6 years from the date of the relevant engagement (in line with statutory requirements) |
| Enquiries and correspondence that did not result in a contract | 12 months from last contact |
| Website analytics data (Google Analytics) | 26 months (Google’s default retention period) |
After these periods, data is securely deleted or anonymised.
5. Who We Share Your Data With
We do not sell your personal data. We may share it with the following third parties where necessary:
- Accountants or bookkeeping software (e.g. FreeAgent) for invoicing and financial records.
- PAT testing software providers for generating test reports and certificates.
- Google LLC — for website analytics via Google Analytics (see Cookie Policy).
- Subcontractors engaged to carry out testing on our behalf, who are bound by confidentiality obligations.
- HMRC or other regulatory authorities where required by law.
All third parties are required to handle your data securely and in accordance with UK GDPR.
6. International Data Transfers
Google Analytics may transfer data to servers outside the UK and EEA. Google LLC participates in the EU-U.S. Data Privacy Framework and provides appropriate safeguards for such transfers. You can opt out of Google Analytics by declining analytics cookies or using the Google Analytics opt-out browser add-on.
7. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
| Right | What it means |
| Access | Request a copy of the personal data we hold about you. |
| Rectification | Ask us to correct inaccurate or incomplete data. |
| Erasure | Request deletion of your data, subject to our legal retention obligations. |
| Restriction | Ask us to restrict processing of your data in certain circumstances. |
| Portability | Receive your data in a structured, machine-readable format. |
| Objection | Object to processing based on legitimate interests. |
| Withdraw consent | Withdraw consent for cookie-based processing at any time via our cookie banner. |
To exercise any of these rights, please contact us in writing at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include password-protected systems, encrypted email where possible, and restricted access to client data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and affected individuals without undue delay.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. We will notify clients of any material changes by email.
10. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your data, please contact:
GLOW COMPLIANCE LIMITED
60 Newcastle Gardens PL5 4EZ, Plymouth
www.glowcompliance.co.uk
GLOW COMPLIANCE LIMITED | Company No. 17091371
60 Newcastle Gardens PL5 4EZ, Plymouth | [email protected]| www.glowcompliance.co.uk
COOKIE POLICY
How Glow Compliance Limited uses cookies and similar technologies on its website
Last updated: March 2026 | Version 1.0
1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your experience. Some cookies are essential for the website to function; others are optional and require your consent.
2. How We Use Cookies
www.glowcompliance.co.uk uses the following categories of cookies:
| Category | Cookie Name(s) | Purpose | Consent Required? |
| Strictly necessary | [cookie_consent] | Remembers your cookie consent preferences so we don’t ask you every time. | No — essential |
| Analytics | _ga, _ga_[ID] | Google Analytics — collects anonymised data about how visitors use our website (pages visited, time on site, browser type). Helps us improve the site. | Yes — consent required |
| Functional | [if applicable] | Used by contact form tools to remember form state or prevent spam (e.g. CSRF tokens). Update this if your contact form provider sets cookies. | No — essential |
We do not use advertising, targeting, or social media tracking cookies.
3. Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data including your IP address (anonymised before storage), browser type, device type, pages visited, and time spent on the site. This data is processed by Google LLC and may be transferred outside the UK.
We have enabled IP anonymisation in Google Analytics so your full IP address is never stored. Google Analytics data is retained for 26 months.
You can opt out of Google Analytics tracking by:
- Declining analytics cookies when prompted by our cookie banner.
- Installing the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.
- Adjusting your cookie preferences at any time via the cookie settings link in our website footer.
4. Your Cookie Choices
When you first visit our website, you will be shown a cookie consent banner. You can:
- Accept all cookies — including analytics cookies.
- Reject optional cookies — only strictly necessary cookies will be set.
- Manage preferences — choose which categories of cookies to allow.
You can change your cookie preferences at any time by clicking the “Cookie Settings” link in the footer of our website. Please note that rejecting analytics cookies will not affect your ability to use the website.
5. Browser Controls
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when cookies are being set. Please note that disabling strictly necessary cookies may affect how the website functions. For guidance on managing cookies in your browser, visit aboutcookies.org or allaboutcookies.org.
6. Changes to This Policy
We may update this Cookie Policy as our use of cookies changes or as required by law. The current version will always be available on our website. The “Last updated” date at the top of this policy reflects when it was last revised.
7. Contact Us
If you have any questions about how we use cookies, please contact us:
GLOW COMPLIANCE LIMITED
60 Newcastle Gardens PL5 4EZ, Plymouth